In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the website of the courier.
If you are a registered user, you can follow your order directly from the "My Orders" section.
The courier will leave a note with their contact details. Contact UPS to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).
If you do not contact UPS or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse. You will be contacted by the Customer Services Department to see if you want the package to be delivered again or if you would like a refund.
We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
We cannot deliver to post office boxes or "hold mail" services.
We do not deliver in the following areas:
Campione d'Italia Lugano Lake, Livigno
French Overseas Departments